The independent hospitality space has been hit hard over the past 2-years and it’s now time for us all to pick up the pieces and FOCUS, FUTURE, FORWARD! Come and join us and hear from trusted independent hospitality professionals about what the key areas are that they are focusing on as they gear up for the new hospitality world we all find ourselves in today.
AGENDA:
11h30: | Arrival & Registration | |
12h00: | Welcome and Introduction | Neil Hughes |
12h10 to 12h40 | Keynote Address | Arthur Gillis |
12h40 to 13h30 | Market Update Discussing past performance, current and developing market trends and what we all need to be looking at and why. What’s the current hospitality outlook we need to be paying attention to? | Neil Hughes In conversation with: Kamil Abdul-Karrim Martin Jansen van Vuuren |
13h30 to 14h20 | Hotel Operations, Selling & Marketing in this new market we find ourselves in We will be discussing how to effectively operate and sell effectively under the current conditions and what is attracting the most business, from where and what has had to change in how we are approaching the operation of our hotels. People recruitment and development is a hot topic right now, we will be delving a bit deeper into this as well as the power of aligned partnerships which are more important than ever. How have you evolved and are you willing to change in order to survive?
| Stephen Hickmore In conversation with: Emile Langenhoven Neil Hughes Friedrich Schaefer |
14h20 to 15h05 | Optimising (Y)our Digital World within this New World This is a very relevant and appropriate discussion and Sarah, together with the panel, tackle this topic head-on and identify what it takes to be truly optimised online. What is relevant and what are some “low hanging fruit” to be considered and how do we drive, accumulate and spend our “Digital Currency” effectively in order to amplify our brand position. Capitec Bank in many areas across their sector have been the trend setters. What can hotels and the hospitality sector learn from their wins and losses on client engagement and retention. | Sarah Robertson In conversation with: Matthew Carmichael-Green Eben Marais Liam Alexander |
15h00 to 15h30 | Hospitality Property Optimisation Neil and George discuss the advantages of partnering with likeminded and sustainable energy saving initiatives and how this will positively impact your fixed cost reduction plans and bottom line. | Neil Hughes In conversation with: George Johnston |
15h30 to 16h00 | The Art of Professional Presentation How your hotel staff dress and represent your hotel and brand has a direct impact on the guest experience. How do you realise the full potential of your team and assist them in creating long lasting connections with guests and your brand? The panel also gives practical guidance on how to create the maximum impact through your digital meetings and how to successfully connect with your audience. | Moderated by: Shireen Onia In conversation with: Cheri Hughes Emile Langenhoven Chantelle Mogg |
For more information, please contact neil@providencehospitality.co.za
AGENDA:
|
11h30: |
Arrival & Registration |
|
|
12h00: |
Welcome and Introduction |
Neil Hughes |
|
12h10 to 12h40 |
Keynote Address |
Arthur Gillis |
|
12h40 to 13h30 |
Market Update Discussing past performance, current and developing market trends and what we all need to be looking at and why. What’s the current hospitality outlook we need to be paying attention to? |
Neil Hughes In conversation with: Kamil Abdul-Karrim Martin Jansen van Vuuren |
|
13h30 to 14h20 |
Hotel Operations, Selling & Marketing in this new market we find ourselves in We will be discussing how to effectively operate and sell effectively under the current conditions and what is attracting the most business, from where and what has had to change in how we are approaching the operation of our hotels. People recruitment and development is a hot topic right now, we will be delving a bit deeper into this as well as the power of aligned partnerships which are more important than ever. How have you evolved and are you willing to change in order to survive?
|
Stephen Hickmore In conversation with: Emile Langenhoven Neil Hughes Friedrich Schaefer |
|
14h20 to 15h05 |
Optimising (Y)our Digital World within this New World This is a very relevant and appropriate discussion and Sarah, together with the panel, tackle this topic head-on and identify what it takes to be truly optimised online. What is relevant and what are some “low hanging fruit” to be considered and how do we drive, accumulate and spend our “Digital Currency” effectively in order to amplify our brand position. Capitec Bank in many areas across their sector have been the trend setters. What can hotels and the hospitality sector learn from their wins and losses on client engagement and retention. |
Sarah Robertson In conversation with: Matthew Carmichael-Green Eben Marais Liam Alexander |
|
15h00 to 15h30 |
Hospitality Property Optimisation Neil and George discuss the advantages of partnering with likeminded and sustainable energy saving initiatives and how this will positively impact your fixed cost reduction plans and bottom line. |
Neil Hughes In conversation with: George Johnston |
|
15h30 to 16h00 |
The Art of Professional Presentation How your hotel staff dress and represent your hotel and brand has a direct impact on the guest experience. How do you realise the full potential of your team and assist them in creating long lasting connections with guests and your brand? The panel also gives practical guidance on how to create the maximum impact through your digital meetings and how to successfully connect with your audience. |
Moderated by: Shireen Onia In conversation with: Cheri Hughes Emile Langenhoven Chantelle Mogg |
For more information, please contact neil@providencehospitality.co.za
Date: 01 June 2022
TIME: 12h00 to 16h00
VENUE: The Lanzerac Hotel & Spa, Stellenbosch
RSVP: 25 May 2022
Light snacks and refreshments will be served after the panel discussions and during the post event networking.
Neil Hughes
MD of Providence Hospitality South Africa
In conversation with
Arthur Gillis
CEO of Platinum Hospitality Holdings
Keynote Address
Liam Alexander
Head of Online & Digital for Quivertree Digital
Sarah Robertson
Head of Sales & Marketing at Providence Hospitality
Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa
Chantelle Mogg
Founder of Represent CM
Cheri Hughes
Founder of The Outfox Fashion Group
Eben Marais
CEO of Ankerdata
Kamil Abdul-Karrim
MD of Pam Golding Tourism & Hospitality Consulting
George Johnston
Director of Vantage by Energy-Solutions
Shireen Onia
Co-Founder of Service Guru’s
Stephen Hickmore
Director of The Swiss Hotel School South Africa
Martin Jansen van Vuuren
Managing Director of Futureneer Advisors
Matthew Carmichael-Green
Product Manager: Conversational Banking | FinTech | Digital Channels at Capitec Bank
