Independent Hospitality Optimisation Forum 2022​ CPT

The independent hospitality space has been hit hard over the past 2-years and it’s now time for us all to pick up the pieces and FOCUS, FUTURE, FORWARD! Come and join us and hear from trusted independent hospitality professionals about what the key areas are that they are focusing on as they gear up for the new hospitality world we all find ourselves in today.

AGENDA:

11h30:

Arrival & Registration

 

12h00:

Welcome and Introduction

 Neil Hughes
MD of Providence Hospitality South Africa

12h10 to 12h40

Keynote Address 

Arthur Gillis
CEO Platinum Hospitality Holdings

12h40 to 13h30

Market Update

Discussing past performance, current and developing market trends and what we all need to be looking at and why.

What’s the current hospitality outlook we need to be paying attention to?

Neil Hughes
MD of Providence Hospitality South Africa

In conversation with:

Kamil Abdul-Karrim
MD of Pam Golding Tourism & Hospitality Consulting

Martin Jansen van Vuuren
MD of Futureneer Advisors

13h30 to  14h20

Hotel Operations, Selling & Marketing in this new market we find ourselves in     

We will be discussing how to effectively operate and sell effectively under the current conditions and what is attracting the most business, from where and what has had to change in how we are approaching the operation of our hotels.

People recruitment and development is a hot topic right now, we will be delving a bit deeper into this as well as the power of aligned partnerships which are more important than ever.

How have you evolved and are you willing to change in order to survive?

 

Stephen Hickmore
Director of The Swiss Hotel School

In conversation with:

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Neil Hughes
MD of Providence Hospitality South Africa

Friedrich Schaefer
The Living Journey Collection

14h20 to 15h05

Optimising (Y)our Digital World within this New World   

This is a very relevant and appropriate discussion and Sarah, together with the panel, tackle this topic head-on and identify what it takes to be truly optimised online.

What is relevant and what are some “low hanging fruit” to be considered and how do we drive, accumulate and spend our “Digital Currency” effectively in order to amplify our brand position.

Capitec Bank in many areas across their sector have been the trend setters. What can hotels and the hospitality sector learn from their wins and losses on client engagement and retention.

Sarah Robertson
Head of Sales & Marketing at Providence Hospitality

In conversation with:

Matthew Carmichael-Green
Product Manager: Conversational Banking at Capitec Bank

Eben Marais
MD of Ankerdata Solutions / Protel

Liam Alexander
Head of Online & Digital for Quivertree Digital Hospitality Solutions

15h00 to 15h30

Hospitality Property Optimisation

Neil and George discuss the advantages of partnering with likeminded and sustainable energy saving initiatives and how this will positively impact your fixed cost reduction plans and bottom line.

Neil Hughes
MD of Providence Hospitality South Africa

In conversation with:

George Johnston
Director of Vantage by Energy-Solutions

15h30 to 16h00

The Art of Professional Presentation  

How your hotel staff dress and represent your hotel and brand has a direct impact on the guest experience.

How do you realise the full potential of your team and assist them in creating long lasting connections with guests and your brand?

The panel also gives practical guidance on how to create the maximum impact through your digital meetings and how to successfully connect with your audience.

Moderated by: Shireen Onia
Co-Founder of Service Guru’s

In conversation with:

Cheri Hughes
Founder of the Outfox Fashion Group

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Chantelle Mogg
Founder of Represent CM

For more information, please contact neil@providencehospitality.co.za

 

AGENDA:

11h30:

Arrival & Registration

 

12h00:

Welcome and Introduction

 Neil Hughes
MD of Providence Hospitality South Africa

12h10 to 12h40

Keynote Address 

Arthur Gillis
CEO Platinum Hospitality Holdings

12h40 to 13h30

Market Update

Discussing past performance, current and developing market trends and what we all need to be looking at and why.

What’s the current hospitality outlook we need to be paying attention to?

Neil Hughes
MD Providence Hospitality

In conversation with:

Kamil Abdul-Karrim
MD of Pam Golding Tourism & Hospitality Consulting

Martin Jansen van Vuuren
MD of Futureneer Advisors

13h30 to  14h20

Hotel Operations, Selling & Marketing in this new market we find ourselves in     

We will be discussing how to effectively operate and sell effectively under the current conditions and what is attracting the most business, from where and what has had to change in how we are approaching the operation of our hotels.

People recruitment and development is a hot topic right now, we will be delving a bit deeper into this as well as the power of aligned partnerships which are more important than ever.

How have you evolved and are you willing to change in order to survive?

 

Stephen Hickmore
Director of The Swiss Hotel School

In conversation with:

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Neil Hughes
MD Providence Hospitality

Friedrich Schaefer
The Living Journey Collection

14h20 to 15h05

Optimising (Y)our Digital World within this New World   

This is a very relevant and appropriate discussion and Sarah, together with the panel, tackle this topic head-on and identify what it takes to be truly optimised online.

What is relevant and what are some “low hanging fruit” to be considered and how do we drive, accumulate and spend our “Digital Currency” effectively in order to amplify our brand position.

Capitec Bank in many areas across their sector have been the trend setters. What can hotels and the hospitality sector learn from their wins and losses on client engagement and retention.

Sarah Robertson
Head of Sales & Marketing at Providence Hospitality

In conversation with:

Matthew Carmichael-Green
Product Manager: Conversational Banking at Capitec Bank

Eben Marais
MD of Ankerdata Solutions / Protel

Liam Alexander
Head of Online & Digital for Quivertree Digital Hospitality Solutions

15h00 to 15h30

Hospitality Property Optimisation

Neil and George discuss the advantages of partnering with likeminded and sustainable energy saving initiatives and how this will positively impact your fixed cost reduction plans and bottom line.

Neil Hughes
MD Providence Hospitality

In conversation with:

George Johnston
Director of Vantage by Energy-Solutions

15h30 to 16h00

The Art of Professional Presentation  

How your hotel staff dress and represent your hotel and brand has a direct impact on the guest experience.

How do you realise the full potential of your team and assist them in creating long lasting connections with guests and your brand?

The panel also gives practical guidance on how to create the maximum impact through your digital meetings and how to successfully connect with your audience.

Moderated by: Shireen Onia
Co-Founder of Service Guru’s

In conversation with:

Cheri Hughes
Founder of the Outfox Fashion Group

Emile Langenhoven
General Manager of The Lanzerac Hotel & Spa

Chantelle Mogg
Founder of Represent CM

For more information, please contact neil@providencehospitality.co.za

Date: 01 June 2022

TIME: 12h00 to 16h00

VENUE: The Lanzerac Hotel & Spa, Stellenbosch

RSVP: 25 May 2022

Light snacks and refreshments will be served after the panel discussions and during the post event networking.

portrait-04.jpg

Neil Hughes

MD of Providence Hospitality South Africa

In conversation with

Arthur Gillis

CEO of Platinum Hospitality Holdings

Keynote Address

Liam Alexander

Head of Online & Digital for Quivertree Digital

Sarah Robertson

Head of Sales & Marketing at Providence Hospitality

Emile Langenhoven

General Manager of The Lanzerac Hotel & Spa

Chantelle Mogg

Founder of Represent CM

Cheri Hughes

Founder of The Outfox Fashion Group

Eben Marais

CEO of Ankerdata

kamil.jpg

Kamil Abdul-Karrim

MD of Pam Golding Tourism & Hospitality Consulting

George Johnston

Director of Vantage by Energy-Solutions

shireen.jpg

Shireen Onia

Co-Founder of Service Guru’s

Stephen Hickmore

Director of The Swiss Hotel School South Africa

Martin Jansen van Vuuren

Managing Director of Futureneer Advisors

Matthew Carmichael-Green

Product Manager: Conversational Banking | FinTech | Digital Channels at Capitec Bank

Friedrich.jpg

Friedrich Schaefer

Owner of The Living Journey Collection

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